Safety, Fairplay & Complaints

At Heyes Grove, we feel that it is important to keep our members safe and for everyone playing tennis to enjoy the experience.  Here are some basic guidelines and information to support this, and to help our members get the most out of playing.

Heyes Grove Tennis Club is a thriving club and provides a safe and inclusive environment for everyone to enjoy playing tennis. We are a British Tennis Registered Venue which means that the Club’s Safeguarding Policies are in line with best practice as recognised by the tennis governing body, the Lawn Tennis Association.

This means Heyes Grove Tennis Club has the following in place :

  • A safeguarding policy that can be found below
  • A diversity & inclusion policy that is communicated to everyone at the venue
  • A trained Welfare Officer that oversees safeguarding at the venue. To contact our Welfare Officer please email
  • All appropriate volunteers and staff have undertaken Criminal Records Check
  • Undertakes an annual risk assessment

Heyes Grove Tennis Club is a thriving club and in addition to safeguarding policies, also has :

  • Recording and publishing Images policies
  • The sun safety policy
  • A complaints policy

Fair Play

Fair play in tennis has always been an important value and the LTA and Tennis Foundation are committed to ensuring that the tennis environment is fair, open and inclusive at every level in the sport.

These values apply equally to players, parents, coaches, officials and volunteers and cover all tennis activities, whether it is a competition, a friendly hit at a local court or a match you’re watching. Supporting the values are individual Fair Play pledges for each group of people in the sport.


  • Tennis is your sport so enjoy it.
  • Be a good sport when you win, lose and watch matches.
  • Be a role model, set a good example of the behaviour you expect from others.
  • Let’s create a safe, fun and fair tennis environment.


  • Tennis is a game for everyone.
  • Respect other players, parents and officials.
  • Take responsibility for your actions.
  • Call the score and lines loudly and fairly..
  • Learn and follow the fair play rules.

Complaints Procedure

We take any complaints extremely seriously. Please find the Heyes Grove Complaints Policy here.

Safeguarding Policy

Heyes Grove Tennis Club is committed to prioritising the well-being of all children and adults at risk, promoting safeguarding in our club at all times, including all programmes and events we run. This Policy strives to minimise risk, deliver a positive tennis experience for everyone including volunteers and respond appropriately to all safeguarding concerns/disclosures.

Safe and Inclusive Code of Conduct

All employees, those under contractual arrangements, club officials, volunteers, members and others using the club facilities are required to abide by this Code of Conduct. This is required in order to support the club in providing a welcoming and safe environment for all children and young people and in the implementation of its child protection policy and procedures.

Those working in the club should at all times:

  • Prioritise the well-being of all children and adults at all times
  • Respect the rights, dignity and worth of every person within the context of our sports
  • Display high standards of behaviour. 
  • Always work in an open environment (i.e. avoid private, or unobserved, situations). Act with integrity at all times
  • Help to create a safe and inclusive environment both on and off court and promote the Fair Play values: enjoy; respect
  • Place the well-being and safety of children above the development of performance
  • Value and celebrate diversity and make all reasonable efforts to meet individual needs
  • Keep clear boundaries between your professional and personal life, including on social media
  • Check you have the relevant consent from parents/carers, children and adults before taking or using photos and videos
  • Ensure your own roles and responsibilities, and those of everyone you are responsible for, are clearly outlined and everyone has the information, training and support to carry them out
  • Where possible, do not be alone with a child or adult at risk (NB LTA guidance does allow for public 1 to 1 coaching as defined within the good practice guidelines)
  • Coaches and volunteers must take positive action to protect both themselves and raise concerns if they feel uncomfortably placed in a position of working alone and/or unsupervised.
  • Do not abuse, neglect, harm or discriminate against anyone; or act in a way that may be interpreted as such.

Doing nothing is NOT an option: report all concerns and disclosures as soon as possible, following the Concern Reporting Procedure. If someone is in immediate danger, call the police (999)

The Code of Conduct should be interpreted in a spirit of integrity, transparency and common sense, with the best interests of children and adults at risk as the primary consideration

Concern Reporting Procedure

Anyone who is concerned about the well-being of a child/ adult at risk, or has a disclosure of abuse or neglect made to them must: